|
|
|
Smart Pathshala ERP-FAQ
-
What is 'Smart Pathshala ERP'?
'Smart Pathshala' is a complete School Administration and Management Software.
It helps Schools and Educational Institutions to manage their entire schools administrative
data such as Fee Collection, Payments, Expenses, Payroll information in the software.
It also helps manage non-administrative information such as Student Information,
Attendance, Promotions, Classes, Sections, Marks Cards and TC etc., in the Software.
-
Can we exactly replicate and manage our School’s administrative and academic processes
which we currently follow in 'Smart Pathshala'
The short answer to that is yes. however there might be cases where the current
features in MarvelSoft SchoolAdmin have to be tweaked to match your School’s unique
requirements, which is possible in our software. In some cases we might have to
implement a new module to address your Schools needs, which would take additional
cost and time, which we can discuss.
-
We have different format for our Schools various reports, in some of 'Smart Pathshala'
report we need change. is it supported?
Before we start the implementation of 'Smart Pathshala' for your School, we study
your School’s existing processes, we discuss with your admin and administrative
team to understand your existing processes and the data maintained in your accounting
and administrative ledger books. Then we will record list of reports that require
modifications to support your School. Also we get list of new reports that has to
be implemented. The modifications in the existing reports upto 10 Reports is free
and also 2 new reports are free. An additional reports would be implemented at an
extra cost. Also price depends on the complexity of the Report.
-
Can we computerize all the processes of our School using 'Smart Pathshala'?
Your School Can automate below processes - Admission Records, Fee Collection, Expenses,
Payroll, generate monthly PF statements, Student promotions and Marks card generation,
Pre-Admission etc., Any other modules you need, we can implement it in 'Smart Pathshala'
.
-
Can 'Smart Pathshala' can be accessed from different Computers with in our School
?
Yes. You can install 'Smart Pathshala' in one Computer and access it from any computers
in the School, provided the School has networking. For example, if you are not sure,
if your School has internet connection in one computer and you are able to access
the same internet connection from different computers in the School, then you can
access 'Smart Pathshala' also without any effort.
-
How do you support us ?
we provide training when your school buys our 'Smart Pathshala'. we also provide
user manual and video tutorials for the product. For 1 year we give free support,
you can call us or email us if you have any queries. If you need any help while
working in 'Smart Pathshala' then our customer support engineer will remotely connect
to your 'Smart Pathshala' server and guide you through the process.
-
What are the hardware requirements of 'Smart Pathshala'?
- Pentium 4 or above processor >1.2GHz
- Minimum 1GB RAM
- Minimum 2GB free disk space
- Windows XP / above Operating System
-
What about Support and Warranty terms and conditions ?
Software Application is covered by our warranty for a period of 1 year from the
date of completion of installation and training (2 days). Support through online
and the organization must have internet facility if your school is located outside
varanasi.
-
What about Software License ?
This software is licensed for a single system with multiple users. To qualify for
additional licenses you must already have a current valid license for 'Smart Pathshala'.
To install this software on more than one system for backup or for another branch
of your School, you need to purchase additional licenses. Refer next section to
know more about additional license fees.
-
How does 'Smart Pathshala' support our School after warranty period?
After warranty period we accept AMC at 25% of total cost of the software for maximum
of 2 visits and if additional visits are required then we charge 1200 per visit.
Generally 90% of the issues can be resolved if any through Online support (Internet).
This license fee also includes online support charges. Online support per month
not exceeding 4 support calls per month (unless there is a delay from our end).
During warranty / AMC periods, we also provide your School the benefits of upgrades
in software and at attractive rates. AMC or Service does not include any customizations
in the software. You need to give us the requirements and based on the effort estimates
we will give you the quote for the customization, if both the parties agree then
the customization will be done in the software. During AMC period if you find any
defects or problems in the software such issues will be resolved without any additional
costs.
-
How does 'Smart Pathshala' ensures confidentiality of our data ?
We do not share the details of the Schools internal processes and information with
any one. All the information that you share with us will be kept confidential under
any circumstances. We do not use or disclose information about your individual visits
or information that you may give us such as your name, address, email address or
telephone number, to any outside companies.
-
Our School may need additional features in the future, what we should do ?
Our 'Smart Pathshala' software is modular, meaning any new features and enhancements
can be added as and when the customer needs it. For any of the new features that
will be added in the 'Smart Pathshala' software in future you can get the estimate
of the price before you buy our 'Smart Pathshala' license, for you to have an understanding
of over all price of the product for your organization’s need.
Otherwise, you can buy the product now with the features that you need and at a
later point when we come up with new features we contact all our existing customers
and we communicate about the new features and enhancements. We give attractive discount
for our existing customers on new features.
-
we want website for our School, does JP Software Technologeis provides web hosting
and web design services?
Yes. With JP Software Technologies content management system you can manage, update,
edit your School’s website on your own. we design the website and host it for you.
-
What are the payment terms and conditions ?
- 50% with purchase order
- 25% after installation and Implementation
- 25% after training
-
we still have many unanswered question, what we should do?
contact us through email, phone
we will answer your queries or we can visit your School to clarify all your queries.
More About Smart Pathshala ERP...
|